Utilizing technical support right away to determine the source of a problem before simply replacing the costly components will most likely resolve the issue for less cost. In the case of incorrectly blaming the wrong part as the cause of the problem, we see the value and benefits of utilizing technical support right away to identify the underlying issue before simply replacing a misdiagnosed component. Checking in with a service technician over the phone, via email, text or Skype will save time and money, solve your problem faster and get directly to the root of the issue without replacing costly consumables and adding extra hours or days of downtime. We deal with labs all over the world, have diverse experience in flow analysis and are stubbornly persistent until the problem is solved. Contact us – you just may be pleasantly surprised.

At the outset of a problem, often the first thing an operator may do is assume a major (expensive) component is the source of the issue, such as a main control circuit board. After a new board is ordered, shipped and installed, it is very possible that over a week can go by with no results being produced. If it turns out that the new component doesn’t solve the initial issue then the operator may then began to dig into the instrument and after a few more days, the unit may still not be running. If the operator had called the service tech before the main board was ordered and a week and a half of down time had elapsed, the issue could have been resolved readily by implementing a highly effective, solution-oriented troubleshooting process that generally pinpoints the problem immediately and gets the lab up and running that first day instead of days or weeks of downtime.